Last updated on: Jul 16, 2012
The Orbit Engraved Sidekick is a unique engraving service provided by Orbit Baby. You now have the ability to make the Sidekick Stroller Board as unique as your family is. Currently, this service is only available for the Sidekick Stroller Board.
Our guarantee is that your product is exactly what you expected when you place the order. Although we do not accept returns on engraved products we do guarantee your satisfaction. You have 30 days upon receipt of the product to inspect the engraving.
We offer a 100% satisfaction guarantee on our engraved products. Should you find an error please contact us at support@orbitbaby.com within 30 days of receiving your product. If the engraving is different than your order please contact our support department at support@orbitbaby.com or 877-ORB-BABY. We will ask for a digital photo. Once the error is confirmed we will send you an engraved replacement with a pre-paid return label to send the incorrect product back to us.
The warranty is the same as for the non-Orbit Custom product.
In addition to your preferred shipping option an additional seven calendar days are needed to engrave your Sidekick Stroller Board. For example, if you choose UPS Second Day Air (2 days) your product will arrive in nine calendar days.
100% Satisfaction Guarantee. Although we do not accept returns on engraved products we do guarantee your satisfaction. You have 30 days upon receipt of the product to inspect the engraving. If the engraving is different than your order please contact our support department at support@orbitbaby.com or 877-ORB-BABY. We will ask for a digital photo. Once the error is confirmed we will send you an engraved replacement with a pre-paid return label to send the incorrect product back to us.
We add sales tax to all orders shipped to addresses in California, based on the current tax rate of 9.75% in Alameda County. We apologize, but we cannot make county-specific adjustments at this time.
If you have a question about our products, please check the Product FAQ’s at www.orbitbaby.com/support/faq, or send us an email at info@orbitbaby.com. If you have any questions about your order or products you have already received, please send us an email at support@orbitbaby.com, or call us at 1-877-ORB-BABY (1-877-672-2229). Thank you.
You’ll receive a shipment confirmation when your order ships. If applicable, a UPS tracking number will be included.
Flat rate shipping is the fixed shipping charge for orders meeting predetermined criteria. We are currently offering $10 flat rate UPS ground shipping for orders greater than $150. This offer is available for delivery to United States shipping addresses. Does not apply to Alaska, Hawaii, APO, FPO or DPO addresses.
If an item is not on backorder, it should ship within 48 business hours. Standard shipping via UPS Ground is 3-7 days.
We apologize, but Orbit Baby currently does not ship products outside of the United States directly to customers. We are unable to process credit cards that have billing addresses located outside of the United States.
We apologize, but Orbit Baby currently does not ship products to APO, FPO, or DPO addresses.
If you have ordered multiple products they will all ship out at the same time. If for some reason one or more of your products are on back order we will hold the order until all products are available to ship.
If you purchased Orbit Baby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
Items purchased directly from Orbit Baby at full price are returnable within 30 days of purchase as long as they are in new, unused condition and still have the original packaging. A 6% restocking fee will be assessed for all returned items. Shipping fees are not refundable.
A return or exchange will only be accepted if the customer has contacted Orbit Baby prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Orbit Baby clearly marked on the outside of the box, will be refused.
Returns and exchanges are not permitted for items that have been purchased at a discounted price, or have been purchased using a promotion code.
Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Orbit Baby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Orbit Baby, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Orbit Baby to refund your credit card upon receipt. Please contact support@orbitbaby.com if you need to return a product.
